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FAQs

Frequently asked Questions

Q, How long will delivery of my order take?
We aim to dispatch all orders placed before 1pm the same day, which delivery option you choose will determine how long you order takes to arrive.
1st Class recorded delivery is normally 1-3 days

Q, How are your parcels sent?
A, We use Royal Mail 1st class recorded delivery for all items under £40.00 and Parcel Force 24 for all parcels over £40.00.
All parcels will need signing for but we can deliver to an alternative address such as work for you.

Q, I am worried about my party items getting damaged in the post?
A, We take a lot of care packing our items, to insure that they will not get damaged.
Using a brand new box and plenty of packing paper for every order.
If you parcel was to be damaged during transit then on arrival, you MUST write damaged when signing for your parcel.

Q, Do you ship internationally?
A, We only ship to the UK and Republic of Ireland at the moment.

Q, How can i pay?
A, The website is set up to handle payment via Sage Pay who are a secure payment provider, we also accept payment via paypal.

Q. Who are Sage Pay?
A. Sage pay are an accredited payment service provider. Who handle your credit card transaction in a highly secure environment.